pluang88 Privacy Policy

1. Who We Are

1.1 This Privacy Policy applies to the pluang88 online gaming platform, accessible at pluang88.org and all associated subdomains and mobile interfaces ("Platform"). References to "pluang88", "we", "us", or "our" in this Policy refer to the operator of the Platform.

1.2 pluang88 is the data controller for personal data collected and processed through the Platform. As data controller, pluang88 determines the purposes and means of processing personal data in connection with the Platform's operation.

1.3 pluang88 is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection laws. This Policy describes in detail how we collect, use, store, share, and protect your personal data when you visit or use the Platform.

2. Personal Data We Collect

2.1 pluang88 collects the following categories of personal data:

2.2 pluang88 does not collect sensitive personal data (such as health data, racial or ethnic origin, political opinions, or religious beliefs) unless specifically required and with explicit consent, or as required by applicable law.

3. How We Collect Your Data

3.1 Direct Collection. We collect data directly from you when you: register a pluang88 account; complete KYC verification; make a deposit or withdrawal; contact pluang88 support; participate in promotions; or voluntarily provide information through any other interaction with the Platform.

3.2 Automated Collection. We automatically collect Technical Data and Usage Data when you visit or use the Platform, through cookies, server logs, and similar tracking technologies. See Section 10 (Cookies) for further detail.

3.3 Third-Party Sources. We may receive personal data about you from: payment processors and Malaysian financial institutions used to process your transactions (including Maybank, CIMB, and Public Bank via FPX); KYC and identity verification service providers; fraud detection and AML screening services; and where applicable, publicly available databases used for sanctions screening.

4. How We Use Your Data

4.1 pluang88 uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your pluang88 account; processing your pluang88 login; verifying your identity; and communicating with you about account-related matters.
• Transaction Processing: Processing deposits via TnG eWallet, Boost, GrabPay, DuitNow, FPX, and bank transfer; processing withdrawal requests; maintaining transaction records; and complying with financial reporting obligations.
• KYC and Regulatory Compliance: Verifying your age (21+ requirement), identity, and source of funds in accordance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.
• Fraud and Security: Detecting, investigating, and preventing fraudulent transactions, money laundering, unauthorised access, and other illegal activities. This includes monitoring login activity, betting patterns, and transaction flows.
• Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour; providing responsible gaming tools and alerts; administering self-exclusion requests; and complying with responsible gaming obligations.
• Platform Operation and Improvement: Diagnosing technical issues, analysing aggregate usage data, improving game offerings, and optimising the pluang88 platform experience for Malaysian players.
• Customer Support: Responding to enquiries, resolving disputes, and maintaining records of communications for quality assurance and regulatory purposes.
• Marketing: Where you have provided consent or where we have a legitimate interest, sending you information about pluang88 promotions, bonuses, and new game releases that may be of interest to you. You may opt out of marketing communications at any time by contacting support.

5. Legal Basis for Processing

5.1 pluang88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing necessary for the performance of the contract between you and pluang88 (i.e., operating your Account, processing transactions, providing gaming services).
• Legal Obligation: Processing required to comply with applicable AML, CTF, KYC, and other regulatory requirements binding on pluang88.
• Legitimate Interests: Processing carried out in pluang88's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and product improvement — where those interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications and certain cookie-based tracking, where your consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

6.1 pluang88 does not sell, rent, or trade personal data to third parties for marketing purposes. We share personal data only in the following circumstances:

• Payment Processors: Your financial data is shared with payment service providers — including FPX gateway operators, DuitNow, and e-wallet platforms (TnG eWallet, Boost, GrabPay) — to process your deposit and withdrawal transactions.
• KYC and AML Service Providers: Identity documents and personal data may be shared with accredited KYC verification and AML screening providers engaged by pluang88 to fulfil its compliance obligations.
• Technology and Platform Providers: Certain technical and usage data may be accessed by cloud hosting, cybersecurity, and IT service providers who support Platform operations under data processing agreements with pluang88.
• Regulatory and Law Enforcement Authorities: pluang88 will disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory directive.
• Business Transfers: In the event of a merger, acquisition, or sale of pluang88 or its assets, personal data may be transferred as part of that transaction, subject to equivalent data protection commitments.
• Professional Advisers: Legal counsel, auditors, and other professional advisers retained by pluang88 may access personal data on a strictly need-to-know basis and subject to professional confidentiality obligations.

7. International Data Transfers

7.1 Where personal data is transferred to service providers or partners outside your country of residence, pluang88 will ensure that appropriate safeguards are in place to protect that data, in accordance with applicable data protection law. This may include the use of standard contractual clauses or equivalent transfer mechanisms.

7.2 By using the pluang88 Platform, you acknowledge that your personal data may be processed in countries outside Malaysia, subject to the safeguards described in this Section.

8. Data Retention

8.1 pluang88 retains personal data for the following periods, unless a longer retention period is required by applicable law:

• Account and Identity Data: For the duration of your active Account plus five (5) years following Account closure, in accordance with AML record-keeping obligations.
• Transaction and Financial Records: Seven (7) years from the date of the transaction, in accordance with applicable financial record-keeping requirements.
• KYC Documents: Five (5) years from the date of Account closure or the date of the last transaction, whichever is later.
• Communications and Support Records: Three (3) years from the date of the communication.
• Technical and Usage Data: Up to thirteen (13) months from collection, unless retained for longer for fraud detection or legal purposes.

8.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be linked to an identifiable individual.

9. Security

9.1 pluang88 implements technical and organisational security measures appropriate to the sensitivity of the personal data it processes. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pluang88 Platform;
• Encryption of sensitive personal and financial data at rest in pluang88 database systems;
• Role-based access controls limiting access to personal data to authorised personnel with a legitimate operational need;
• Regular security assessments and penetration testing of Platform infrastructure;
• Monitoring of login activity, session anomalies, and access patterns to detect unauthorised activity.

9.2 While pluang88 applies rigorous security practices, no online platform can guarantee absolute security against all threats. You are encouraged to enable two-factor authentication on your pluang88 account and to maintain the confidentiality of your login credentials to reduce your personal security risk.

9.3 In the event of a personal data breach that poses a risk to your rights and interests, pluang88 will notify affected individuals and relevant authorities in accordance with applicable data breach notification obligations.

10. Cookies and Tracking Technologies

10.1 The pluang88 Platform uses cookies and similar tracking technologies for the following purposes:

• Strictly Necessary Cookies: Required for the Platform to function correctly — including maintaining your login session, processing transactions, and remembering security preferences. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings and display options, enhancing your pluang88 experience without being strictly necessary for basic Platform operation.
• Analytics Cookies: Used to collect aggregate, anonymised information about how players use the Platform — including pages visited and features used — to help pluang88 improve its product for the Malaysian market. No personally identifiable information is collected by analytics cookies.

10.2 pluang88 does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks.

10.3 You may manage or disable non-essential cookies through your browser settings. Disabling cookies may affect the functionality of certain Platform features. Your browser's help documentation will explain how to manage cookie preferences for your specific browser.

11. Your Data Rights

11.1 Subject to applicable law and certain legal exceptions, you have the following rights with respect to your personal data held by pluang88:

• Right of Access: You may request a copy of the personal data pluang88 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data in certain circumstances, subject to legal retention requirements that override the erasure right.
• Right to Restrict Processing: You may request that pluang88 restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: Where processing is based on your consent or a contract, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing communications. Objection to direct marketing will be actioned without requiring justification.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

11.2 To exercise any of the above rights, please contact pluang88 support at [email protected]. pluang88 will respond to data rights requests within thirty (30) days of receipt. Where requests are complex or numerous, the response period may be extended by a further sixty (60) days, with notice provided to you.

11.3 pluang88 may need to verify your identity before processing a data rights request, to ensure personal data is not disclosed to an unauthorised party.

12. Children and Underage Individuals

12.1 The pluang88 Platform is strictly for adults aged twenty-one (21) years and above. pluang88 does not knowingly collect personal data from individuals under the age of 21.

12.2 If pluang88 becomes aware that personal data has been collected from an individual under 21, it will immediately delete that data and close the associated Account. Any winnings accrued by an underage account holder will be forfeited in accordance with pluang88's Terms & Conditions.

12.3 If you believe that pluang88 may have inadvertently collected data from an underage individual, please contact support immediately so that appropriate action can be taken.

13. Changes to This Privacy Policy

13.1 pluang88 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered account holders via the email address on file and by prominent notice on the pluang88 Platform prior to the changes taking effect.

13.2 The "Last Updated" date at the top of this Policy reflects the date on which the most recent revision was published. Your continued use of pluang88 following publication of a revised Policy constitutes your acceptance of the updated terms.

13.3 If you disagree with any changes to this Policy, you should cease using the Platform and, if you hold an Account, contact support to arrange Account closure and any applicable balance withdrawal prior to the revised Policy's effective date.

14. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or the personal data pluang88 holds about you, please contact:

• Data Enquiries Email: [email protected] — Subject line: "Privacy Enquiry"
• Live Chat: Available 24/7 via the live chat widget on pluang88.org
• Response Time: pluang88 aims to acknowledge all privacy-related enquiries within 3 business days and to resolve them fully within 30 days.

pluang88 takes all privacy enquiries seriously. Where you are not satisfied with pluang88's response to a privacy concern, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.